You Ask, We Answer

Prior to Renting

Landlord Questions

Why should I hire Rent Pros?

That is easy to answer… Because we truly care about you and your property! We have been providing Top quality professional Property Management for over 30 years and we know what we are doing. We understand the rental housing industry. We know how to maximize your profit and minimize your headaches. It’s our job and we love what we do. It is also our commitment to you when you become a valued RentPros client.

Our company has been voted “Property Management Company of the Year” by the Rental Housing Association 5 years in a row. Give us a try… and find out why!

How do I hire Rent Pros to manage my property?

We make this process very easy. You can meet us in person at your property or in our office. We can meet at your home or we can complete all contracts and correspondence on-line. It’s up to you. Either way you can sign up to become a RentPros Property Management client in just a few short minutes.

After you sign up, we will promptly inspect the property and send you a report of what we find. If repairs are needed we will send you estimates and you can decide to do-it-yourself or hire our experienced maintenance staff.

How much will my home rent for?

Rents are increasing in most areas right now so a rental analysis should be done regularly. Send us your property address and we will provide you a FREE and thorough rental valuation. It’s simple, fast, easy and it FREE!

Tenant Questions

Where can I see RentPros properties for rent?

Please go to www.rentinfo365.com and check this often as we add new properties all the time.

Where can I get an application to rent?

The most convenient way for you to apply for a property for rent is go to www.rentinfo365.com, and click on the button “Apply Now”.

If you do not have access to a computer, you may receive an application from the field agent showing the property or at our office.

What are your rental requirements?

The rental requirements for MOST properties are:

    • Three times the monthly rent for income. Income must be verifiable by paystubs or taxes.
    • Good Rental History / No Evictions
    • A credit score of 650 or above.

Please check the individual advertisement for requirements specific to that property.

During Vacancy

Landlord Questions

 

My tenant is moving out – what do I do?

This is a normal part of our business and RentPros has the systems to quickly prepare and re-rent your property to a new tenant. We understand that vacancy affects your bottom line. As your property manager, we begin the re-rent process as soon as your current tenant gives a notice to vacate.

Here are some details of what the RentPros team will do for you when your tenant gives notice to vacate.

  • We immediately send your tenant a “Notification of Right to a Pre-move-out inspection” on your behalf.
  • We perform a “Final Move-Out Inspection” immediately after your tenant vacates.
  • We provide you a detailed report of our findings along with an estimate of any cost to you to prepare the property for re-rent.
  • Upon your approval, we will coordinate all repairs quickly and cost effectively
  • We arrange interim landscaping services if necessary
  • We prepare the tenants Security deposit itemization (SDI) within 21-days of tenant move-out as required by law.
  • In the meantime, we advertise your home for rent and schedule property showings to perspective tenants.
  • Once a new tenant has been approved, we will prepare the lease agreement, collect the security deposit, perform the move-in inspection and move the tenant in.

At RentPros we know having a vacant property can be a stressful time for many landlords. That’s why the RentPros staff stays in constant contact with you throughout this process. We are experts at turning your property around in the shortest period of time possible. We do this every day and we have done it for nearly three decades.

When will you start showing my property?

Advertising your property for rent begins as soon as we know when it will be available for rent. We you’re your property as “Coming Soon” and start accepting rental applications immediately.

Once the property is ready, we will show the property to any approved applicants and all other interested applicants. Of course, you will receive regular updates from our capable staff during this busy time.

How do I submit funds for repairs?

This is simple: funds may be deposited directly into your RentPros account through your on-line portal Or you can send a personal check directly to our office. Additionally, most repairs can be paid for via credit card.

What sort of marketing do you do?

Once we know what date your home will be rent-ready, we open up the marketing campaign. We advertise your home on our website plus over 50 additional websites. In most cases we also place a sign at the property. Currently more than 1,000 perspective tenants visit our website weekly.

Tenant Questions

How long does it take to get my security deposit back after I move out?

Your security deposit is handled according to California Civil Code 1950.50. The Security Deposit Itemization (SDI) or SDI extension will be post-marked and mailed within 21 days of you legally vacating the property. Please make sure you have provided us with your forwarding address to expedite the return of your deposit.

When can I apply for a property I see on your website?

You may apply for a particular property as soon as the property is placed on our vacancy list or “Coming soon” list.

What are your rental requirements?

The rental requirements for MOST properties are:
• You must earn 3X the monthly amount of the rent. Income must be verifiable by paystubs or income tax statements.
• Good Rental History / No Evictions
• A credit score of 650 or above.

Please check the individual property advertisement for specific property requirements.

During Tenancy

Landlord Questions

What is my “Owner Portal?”

Your owner portal is your RentPros On-line account. This is a convenient place to view your monthly statements, year-end statements, tax forms, invoices, and a minute-by-minute cash flow report. The online account allows you to access this information 24 hours per day, 7 days per week.

When is my tenants’ rent payment sent to me?

Rent is due on the 1st of the month and late after the 5th of the month. Owner disbursements are sent out between the 6th through the end of the month. Most owners receive their funds between the 8th and the 10th of each month.

Monthly statements are uploaded to your owner’s portal and emailed to you the last business day of the month. If you want to check on something mid-month, log into your owner’s portal and view your cash flow statement.

Does my tenant need to sign a new lease at the end of each year term?

You cannot force a tenant to sign a new lease but we can offer one. If tenants refuse the tenancy simply becomes month-to-month. If you have concerns about your tenant not wanting to sign a new lease, please contact your property manager to discuss in detail. Finally, we will notify you prior to your tenant’s lease expiring so we can discuss your options in more detail.

What if my neighbor reports that my tenant is being noisy?

Neighbors can be a good source of information for property managers and Landlords. That’s why we give our business card and contact information to neighbors living near your home. Concerns can be reported confidentially and our staff will promptly investigate any serious complaints.

Tenants can be asked to move or evicted if they are disturbing neighbors.

What if my tenant doesn’t take care of the landscaping?

In most cases, the tenant is responsible for yard care. This means tenants are generally responsible for mowing, weeding flower beds and trimming of shrubs less than 4 feet tall. We do not want your tenant trying to trim those large shrubs and trees.
That being said, if you have a landscape that requires a lot of attention, you should consider providing a professional landscape service to ensure it stays the way you like it. Your property manager will help guide your decision on this.

What if my tenant moves in an unauthorized occupant?

We usually will know when the neighbors report an extra car or we complete our annual inspection and find extra shoes, beds, etc. If you suspect this has happened, contact your property manager. We will be happy to go through the steps taken to correct this.

Tenant Questions

I need a repair:

You have a few ways you can report maintenance requests:
1.) Call our main number at 916-789-3500 and ask for your property manager or their assistant.
2.) Log onto your tenant portal and create a service request.
3.) Email your property manager or their assistant.

I have an emergency repair:

For a fire or flood, call 911 first then call our office at 916-789-3500 and press 1 for after hours issues. For a gas leak, call your utility company first. After the technician diagnosis the issue, report that to our office.

For other emergency issues, call 916-789-3500 and press 1. If you have a true emergency, our on-call maintenance coordinator will contact you right away. If it is not a true emergency, you will receive a call the following business day.

How do I pay my rent?

The easiest and most convenient way to pay your rent is through your tenant portal. You can set up a monthly payment to come out on the day of your choice OR you can go in each month and make a one-time payment. If you need assistance setting this up, contact 916-789-3500 and ask for the bookkeeping department.

You may pay using Rent Payment, which allows you to pay with cash, debit or credit card at any money-gram location, Walmart or 7-Eleven. You will need an account number prior to making your first payment. Please contact 916-789-3500 and ask for the bookkeeping department to obtain an account number that will be specific to you.

Do I have to renew my lease?

At the expiration of your lease, you will automatically revert to a month-to-month contract. Prior to the end of your lease, you will be notified of your annual inspection. After that inspection is completed, you will be offered a lease. If approved by your property owner, you may then renew your lease for another term.

What if I need to move before my lease is up?

On occasion you may find that you have to move prior to the end of your lease. This is possible to do without negatively affecting your rental history. Call 916-789-3500 and ask for your property manager assistant. They will email you the lease-break form.

How Much will my home rent for?

Call Us Today! (916) 789-3500

Hire An Experienced Property Manager

One of the most important aspects of being a successful landlord is to find and place the right tenant. When RentPros recommends a tenant for your home, you can be sure they have passed our rigorous but fair screening process.

We consider The Greater Sacramento Area an excellent place to own investment real estate. We pride ourselves on providing unparalleled service and look for- ward to developing a long-term relationship with you.

Rent Pros Property Management
730 Sunrise Av., Suite 130
Roseville, CA 95661

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National Association of Residential Property Managers California Apartment Association California Chamber of Commerce Rental Housing Association Roseville Area Chamber of Commerce Rocklin Area Chamber of Commerce